Please note that we operate on Eastern Standard Time. To cancel an order, you must either submit a CONTACT FORM or call 1-800-659-3021 (ext. 4). We can only guarantee that we will be able to cancel an order if we receive the cancellation request within two (2) hours from when the order was placed. If we receive the cancellation request more than two (2) hours after the order is placed, we may not be able to prevent it from shipping. In a case such as this, the items could be returned by following our Return Policy.