policies and conditions (collectively known as
"Conditions") described below govern the use of
this site (referred to as "Discount Tire Zone" or "site"). Your use
and/or placement of any order indicate your acceptance of these
Conditions. Discount Tire Zone reserves the right to make changes to
the website content, product offerings, product descriptions, and
product prices at its discretion. Discount Tire Zone may amend these
Terms of Service at any time in its sole discretion by posting the
amended Terms of Service on its website. All such amended terms
shall be effective immediately upon being posted on this
Visitors to this site are welcome to
browse the site content and make purchases. Users of this site are
not allowed to download any or all parts of Discount Tire Zone's
website for individual use without authorized written consent from
Discount Tire Zone and OneRing, Inc. This includes, but is not
limited to the following: product descriptions, product images,
product pricing, logos, and informational pages.
Discount Tire Zone is committed to the privacy of its customers.
All personal information entered into our checkout forms is transmitted via 256-Bit Secure Socket Layer encryption. Pages that
employ this security feature are identifiable by a URL that starts with "https://" (instead of the non-secure "http://") and a
padlock icon in the status bar of your browser.
Cookies / IP Address
We track user sessions by using a cookie placed on the user's hard drive. This keeps the shopping cart information so that it
will appear in the shopping cart during the next session. Another cookie is stored on the user's hard drive when the user logs
into the site using a user name and password.
We may use your IP address for the purposes of troubleshooting this website or for statistical analysis.
We may employ the services of a third party to monitor certain pages of our web site for the purpose of reporting web traffic,
statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, these service providers
personally identifiable data is collected by or transferred to these parties.
You must be 18 years of age or older to purchase products from Discount Tire Zone. Discount Tire Zone does not knowingly collect any
personal information from minors or sell to anyone under the age of 18.
Discount Tire Zone uses the information you provide to process your order. Any information we collect is stored on secure
servers. We will not sell, disclose, share, rent, or distribute your information to any third party other than our wholesale
supplier (who needs this information to fulfill your order) and our merchant account service provider (who uses this information
to process your credit card transaction). You can request removal from our customer list by CONTACTING US. When submitting the contact form, please include your name, phone number, email address and indicate your desire to be removed from our customer list.
Mailing List Opt In/Out
You may elect to join our mailing list to receive our newsletter and special promotions. You may do this either by submitting your email address in the box provided on the left-hand column of this website, or by checking the appropriate box at the time of checkout. If at any time you wish to stop receiving this information, please enter your email address in the box provided under the 'MAILING LIST' menu in the left hand column. Check the 'Unsubscribe' option and then press the 'Submit' button. This will effectively remove your email address from our mailing list.
from our distribution list.
|Privacy on Third Party Web Sites
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Discount Tire Zone reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Once we receive your order, you will receive an order confirmation email. This confirmation will contain the following: total price, details of your order, and contact information should you have any questions or require further assistance. It will also contain a link to check the status of your order. You may also check the status of your order by logging into our website with the username and password that you established when you placed your order.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Discount Tire Zone. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number that the credit card's issuing bank has on file for your account). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Many of our customers prefer to have their order shipped to their workplace or directly to their installer. For this reason, we do allow the purchaser to specify a shipping address that is different from the credit card billing address. Please be aware however, that any order that is shipping to an address other than the credit card billing address will require additional processing time in order to verify its validity.
For the fastest possible order processing, we recommend that you have your order shipped to the credit card billing address.
If you need your order shipped to an address that is different from the credit card billing address, then please follow these guidelines to help facilitate the verification process:
NOTE: Discount Tire Zone reserves the right to cancel any order that we are not able to verify to our satisfaction.
- Make sure that you enter the correct billing address for the credit card being used to place the order. Failure to do so will result in an address verification flag and an additional delay in order processing
- Avoid using cell phone numbers in the billing information section. Whenever possible, provide the landline phone number that the credit card issuing bank has on file for the card account
- Avoid using free email addresses (i.e. gmail.com, yahoo.com, hotmail.com, etc.)
- Avoid using unlisted phone numbers whenever possible
- If you are shipping to a commercial address, make sure that the name of the company or institution appears in the COMPANY field of the shipping address
Shipping Time -- Most orders received before 12:00PM noon (EST) will ship on or before the following business day, provided that the product ordered is in stock, and that the order is being shipped to the credit card billing address (orders shipped to an address other than the credit card billing address require additional processing time for proper verification). Orders are not processed or shipped on Saturdays, Sundays, or on US national holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Discount Tire Zone or other parties only as an estimate.
Due to the seasonal nature of our business, there may be occasions where certain products listed for sale on our website may be out of stock. When this occurs, you will be notified by email within two business days from when you placed your order. You will be given the option to either cancel your order or to leave your order on hold with us until such time that the product(s) that you ordered are in stock. Your credit card will NOT be charged until your order has been shipped. In the cases where we are able to do so, we will also give an estimated date that we expect the product to be available.
Discount Tire Zone shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within MA. You are solely responsible for all taxes, sales taxes or otherwise, for orders shipped to states other than MA.
Please note that we operate on Eastern Standard Time. To cancel an order, you must either submit a CONTACT FORM or call 1-800-659-3021 (ext. 4) no later than 12:00 noon EST of the day that the order ships. For any order cancellation request made after 12:00 noon EST, we cannot guarantee that it will be processed in time to halt shipment of the order.
Discount Tire Zone will accept returns of unused merchandise within 30 days from the date of purchase. The term "unused" with regard to tires refers to those which have not yet been mounted or driven on AND that have all manufacturer's labels still in place. If you are returning merchandise, please submit a CONTACT FORM to obtain a Return Merchandise Authorization (RMA). We will not accept product returns without an RMA. We will NOT under any circumstances accept returns of used products (tires which have been mounted). For all returns (unless the product is defective, or the order is incorrect due to an error on the part of Discount Tire Zone) the purchaser will pay all postage and shipping. In addition, all returned items are subject to a restocking fee in the amount of 10% of the original purchase price (effective 3/9/2008).
When submitting a contact form to obtain an RMA, please include the following information:
NOTE: Special order items are not eligible for return unless defective.
- Daytime phone number
- Valid email address
- Date order placed
- Order number
- Product names and quantities being returned
- Reason for return
Any shipment refused by the customer without the prior consent of Discount Tire Zone shall be subject to a restocking fee in the amount of 15% of the original purchase price of the refused items. Shipping charges will apply both to and from the shipping destination and will not be refunded.
Damaged or Incorrect Shipments
If you receive merchandise that has been damaged in transit or does not match the exact order you placed, please CONTACT US immediately. Our customer service team will work with you resolve the issue in a timely fashion. In either of these cases, Discount Tire Zone will incur the cost of returning the damaged/incorrect product(s).
PLEASE NOTE THAT AN ORDER WILL ONLY CONSIDERED INCORRECT IF THE MERCHANDISE RECEIVED DOES NOT EXACTLY MATCH THE ITEM(S) LISTED ON THE ORDER CONFIRMATION EMAIL. FOR ALL OTHER RETURNS, SHIPPING CHARGES AND RESTOCKING FEE WILL BE DEDUCTED FROM THE REFUND AMOUNT. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO CHECK THE ORDER CONFIRMATION EMAIL AND TO NOTIFY US IMMEDIATELY OF ANY NECESSARY CORRECTIONS.
A manufacturer's warranty will apply to all
products sold. Please go to the direct manufacturer's website for particular product warranty information. Discount Tire Zone
makes no other warranties, express or implied, including but not limited to any warranty of merchantability or fitness for a
particular purpose and implied warranties arising from course of dealing or course of performance.
This site may contain links to other sites
on the Internet that are owned and operated by third parties. You
acknowledge that Discount Tire Zone. is not responsible for the
operation of or content located on or through any such site.
If Discount Tire Zone makes an error in pricing of a product sold on this website, Discount Tire Zone reserves the right to cancel all orders with in 48 hours of electronic sale. Discount Tire Zone will notify all customers of the error with information on new or correct pricing. We may choose to honor the error, but will do so solely at our own discretion.
Accuracy of Information
Discount Tire Zone makes no guarantee as to the accuracy of the information and images contained on our website. Product specifications are ever-changing and while we will make every attempt to ensure the accuracy of the information on our website, it is not possible to guarantee that all information will be 100% accurate and up to date at all times. We recommend that you check the manufacturer's website for the most recent product specifications for the product that you plan to purchase.
Limitation of Liability / Indemnity
By placing your order, you agree to release, indemnify and hold harmless Discount Tire Zone, OneRing, Inc. and its agents, officers, directors, employees and representatives (OneRing) from and against all damages, losses, injuries and any and all other claims of any type whatsoever for any personal injury, including death, disability and damage to tangible property, other loss or damage of any nature whatsoever sustained or caused by your use of the products purchased from Discount Tire Zone that you may allege against OneRing (including reasonable attorney's fees or costs) as a direct result of injury to you or a third party due to your use of the products purchased from Discount Tire Zone whether caused by OneRing's own negligence or others, or your improper use of the products sold on this website (including, but not limited to: use of improperly sized tires for the vehicle; use of tires with an insufficient load rating for the vehicle; use of a tire with inappropriate characteristics for a given set of climate and/or road conditions; or improper mounting and/or balancing of the tires). YOU PROMISE NOT TO SUE ONERING on your behalf or any other party's behalf regarding any and all claims arising from your use of the products purchased from Discount Tire Zone. You, the buyer, are solely responsible for ensuring that any tires purchased from Discount Tire Zone are of the correct fitment and load rating for your vehicle. Always consult your vehicle's owner manual before purchasing replacement tires.